Shipping/Return Policy

Thank You for ordering with Adorn Hair Co. !! 

Yes - We are still processing and shipping orders.  There are currently no known delays with our shipping partners at this time. Thank you for supporting us during this time.

All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame.   Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery.  Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday).   Orders would be shipped once payment is confirmed and cleared. 

International orders typically take up to10 business days for delivery and are shipped via FedEx. International shipping costs on this website DOES NOT cover tariffs charged by your home country.  Please put this into consideration before you submit an order on this site.  Adorn Hair Co. reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to Adorn Hair Co. , it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

The shipping address does not exist

The shipping address is misspelled by the customer

The shipping address is missing information (i.e. apt/bldg/suite number)

The carrier is unable to safely deliver the package

The addressee has moved

The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Adorn Hair Co. does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

Our Business Hours Are Monday - Friday 9a - 5p

Saturday & Sundays - 10a - 4p  Pacific Standard Time